Caliente | Cafe Collection

Ultimate Looks ships has a variety of shipping options. US shipping orders will be shipped USPS, UPS, FedEx.  International orders will be shipped DHL or USPS International.

Shipping Options & Cost:

United States Shipping:

Free Shipping - (7-14 Business Days) - for order of $100.00 and up

$14.95 - Standard Shipping (7-14 Days) for products between $0.00–$99.99

$60.00 - Expedited Shipping (1-3 business days) - for orders of $100.00 and up

$60.00 - Expedited Shipping (1-3 business days) - for orders between $0.00–$99.99

International Shipping:

$49.00 - Canada & Mexico Standard Shipping & Handling (Average Delivery 8-14 Business Days) **

$59.00 - Australia/New Zealand Standard Shipping & Handling (Average Delivery 8-14 Business Days) **

$59.00 - Ireland, United Kingdom, and Select European Countries Standard Shipping & Handling (Average Delivery 8-14 Business Days) **

**Customer is responsible for payment of any customs fees, duties and/or taxes

Don't see your country listed above, please contact us to see if we can deliver to your location.

Order Processing:

Orders begin being processed within 1 business day after being placed.

• Most orders are shipped within 3-5 days business days, however many products can be shipped within 1-2 business days. 
• After placing an order you will receive an order confirmation to the email address you gave when ordering.
• If an item you ordered is on backorder or no longer available, we will contact you usually within 1-2 business days or as soon as we are aware after you have placed your order and allow you the option to either cancel your order at no cancellation charge, have it shipped when the product would be available or order another product.
• "Business Days" do not include Saturdays, Sundays or holidays.
• Due to cutoff times by our manufacturers, orders received after 1:00pm central time may not be processed until the following business day.
• Shipping and billing information you supply must be able to be verified. If we cannot verify this information, your order may be delayed or cancelled.
• Ultimate Looks accepts orders from USA, Canada, Mexico, Australia, New Zealand, Ireland and the United Kingdom. Other locations will be accepted. Please contact us for more details.
• Product Availability: Although we are constantly updating our website, occasionally a product shown may be on back-order or no longer available. If the unavailability of a product would be a problem for you, we recommend you contact us before ordering to check on availability. 
• Back-orders are not charged Shipping/Handling (S/H) once available if the original order was partially shipped due to a back-order product. Shipment will be Standard Shipping. If Express shipping is required additionally S/H fees may apply.
• Ultimate Looks is not responsible or liable for any additional expenses (duties, taxes, freight forwarding fees, etc.) a customer may incur for the receipt of an order, exchange order and/or a defective or incorrect product replacement order.

Order Shipping & Delivery Schedule:

Some products may not be available for immediate shipment and may not be able to be guaranteed a requested delivery date.

• For US orders, our economy & standard shipping is by United States Postal Service (USPS) Priority Mail and USPS First Class Mail with Tracking with average delivery after shipment of 2-4 business days.  At time of shipment, a USPS Tracking Number is issued and a USPS shipping notification is sent to your email address for order tracking.
• For International orders, our standard shipping is by DHL Express or USPS International Mail. It is hard to determine the exact date the delivery will arrive at your destination, due to unforeseen delays in customs.  However, we will ship your item within 2-4 business days after order placement.
• Orders received after 1:00pm central time may be delayed shipping 1 business day.
• "Business Days" do not include weekends or holidays. Example..If you place an order with us on Friday, the 1st business day starts on Monday, unless that was a holiday, then it would be Tuesday. Saturdays and Sundays are not considered business days.  When determining delivery of your order, please use this as a guide or contact us if you have questions.  
• To better assist you, if you do have a specific date or time frame you would need an order by, please give us that information in the "comments" section of our order check form or call us at 877-840-6126.   

Disclaimer: Once international shipments have left our facility Ultimate Looks cannot be responsible if they aren't received. 

Your satisfaction is our goal. We will gladly accept exchanges & returns on all eligible products. Altered packaging or product, worn, or damaged items, and wig accessories are not eligible for return. Please note that all exchanges and returns require an RMA number, which available upon request.

Customer can select one of the following:

a) Exchange for another item;
b) Store Credit - to be used for your next order – expires 90 days from date of issue;
c) Return for Refund: a 20% restocking fee will be charged for eligible returns.

We will process your refund within 7-10 business days from receiving your return. Please keep in mind your bank may have a delay in processing your credit back to your account. For our complete Exchange Policy including items eligible for exchange, please visit our Return Policy page.