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Exchange Policy

Your satisfaction is our goal. We will gladly accept exchanges & returns on all eligible products. Altered packaging or product, worn, or damaged items, and wig accessories are not eligible for return. Please note that all exchanges and returns require an RMA number, which available upon request.

Customer can select one of the following:

a) Exchange for another item;
b) Store Credit - to be used for your next order – no expiration;
c) Return for Refund: a 15% restocking fee will be charged for eligible returns.

We will process your refund within 7-10 business days from receiving your return. Please keep in mind your bank may have a delay in processing your credit back to your account. For our complete Exchange Policy including items eligible for exchange, please visit our Return Policy page. 

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