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PRIVACY
POLICY
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Ultimate Looks is very
committed to keeping your personal information private and secure.
We do not sell, rent, exchange, share or give any of the information
to any other party that you supply us when placing an order, sending us
an e-mail or calling us. All the personal information you share
with us is held solely by Ultimate Looks and is used to process
your order or responding back to your question, comment or request.
We do not collect any information from you that you have not provided.
Occasionally, we may notify you of a special or promotion we are having.
Any special or promotion notice would be generated and sent out solely
from Ultimate Looks. If at any time you do not wish to received such
notices, simply reply back or call us requesting not to be notified of
any of these in the future. |
ORDERING OPTIONS
U.S. Orders Only
Accepted
Ordering Option 1...
Order Online
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Our Online Order System uses industry-standard
Internet SSL Encrypted Security. Therefore, you can be assured that all the
personal information you give us to process your order will be protected and
sent safely.
Simply click on the
"Add to Cart"
button on any product page and complete the order form.
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Ordering Option 2...Order
Help By Phone
Toll-Free at
1-877-840-6126
or Locally at
1-847-639-5121
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We would be glad to assist you with your ordering
online. If you would like to phone in your order, we will ask that you
first enter your order online and when selecting payment options, select
"Check/Money Order". After you submit your order, the next screen that appears
will be a confirmation of your order with an assigned invoice number. At
that time you can call us and give us the invoice number and the credit card
information you would like to use for your order so we can begin processing it.
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Ordering Option 3...Order
By Fax
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Please include shipping address,
phone number or e-mail address, product name, color, quantity and price. Also,
please give us your credit card number, expiration date & the cardholders exact
name & billing address. Illinois residence need to add 7.0% State Sales Tax to
their order. Additionally, please include $6.00 for shipping & handling. Fax this order information to 1-847-516-0270 |
Ordering Option 4...Order By Mail
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Please include shipping address, phone number or e-mail address, the
product name, color, quantity and price. Payment can be made by credit card,
money order, certified funds or personal check. If you elect to pay by
credit card, please supply your credit card number, expiration date & the
cardholders exact name & billing address. If you wish to pay by a personal
check, your checking account must be with a U.S. Bank and we do require 2
additional weeks processing time for your check to clear our bank account.
Payment by certified funds, money order or personal check must be in U.S.
Dollars and payable to Ultimate Looks, Ltd. Illinois residence need to add
7% State Sales Tax to their order. Additionally, please include $6.00 for
shipping & handling.
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Send
order by mail to: |
Ultimate Looks, Ltd.
212 W. Main St. #3
Cary, Illinois 60013
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PAYMENT OPTIONS
Payment Option 1:
Credit Card
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Credit Cards
Accepted:
Visa, MasterCard & Discover
Credit card charges will appear on your statement as either:
Ultimate Looks
or
Ultimate Looks Internet
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Credit Card Processing & Security Conditions
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● Your Credit Card transactions are processed to
the highest security standards by Authorize.Net. Please note, once
your order has been successfully submitted online, your are not automatically
charged for the order total, but instead your credit card is initially only
authorized for the amount of your order. This means that the funds are held out
of your credit card credit line pending final settlement (charging) by us for
your order. Also, if you enter your order twice in error, you will have funds
from both orders pending (held out) from your available credit card line, so
please only submit your order once.
● Once your order is ready to ship, we do a credit card settlement
for your order (meaning the final credit card charge
for your order). We find finalizing your credit card charge at time of
shipment avoids problems with giving credits for possible changes or backorder
items on your order.
● Note, as additional security for you, we never see your
complete credit card information when you place your order online, but instead are given an authorization number
through Authorize.Net to charge your order. Occasionally, we would require your
credit card information if you had phoned in your order to us or if there was a
backorder delay or addition to your order. In that circumstance we securely
discard your credit card information after entering it with Authorize.Net for an
approval number to finalize you order.
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Billing & Shipping Information you supply
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For added credit card security, an order cannot
be processed if the cardholders name and billing address
does not match exactly to what is on file with the credit card issuing bank or if we cannot verify this
credit card information supplied. Additionally, if the "Bill To" and "Ship
To" addresses are different, both addresses must be on file with the credit card
issuing bank and also must be U.S. addresses. If your "Bill To" and "Ship To" addresses are different you
may want to inform your credit card issuing bank first before placing your order
with us. |
My credit card shows charged but the transaction
was cancelled or not finally completed?
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Authorized pending charges may show up
on your credit statement. If we void or cancel the authorization or if we put
through a charge and then void it, your credit card bank may
still show the authorized or pending
amount on your credit card statement. This amount will typically, within 2 - 10
days, drop off according to your credit card bank's policy. Please understand,
the length of time a voided or cancelled charge remains on your credit card
account is something we have no control over, but again is the policy of your
credit card issuing bank.
Note: We may
required payment by Money Order or Certified Funds if the credit
card information we receive is not in accordance with the above conditions or if
in our opinion any other order information we are supplied is questionable,
inconsistent, excessive, inaccurate or possibly fraudulent in nature.
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Payment Option 2:
Money Order, Certified Funds or Personal Check
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Payment can be made by money order, certified funds or personal check. Additionally,
if you wish to pay by a personal
check, your checking account must be with a U.S. Bank and we do require 2
additional weeks processing time for your check to clear our bank account.
Payment must be in U.S.
Dollars and payable to Ultimate Looks, Ltd. Note, if you place your order
online and select Check/Money Order, please forward a copy of
your order with the Check/Money Order to the below address.
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Send
to: |
Ultimate Looks, Ltd.
212 W. Main St. #3
Cary, Illinois 60013
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ORDER PROCESSING, SHIPPING OPTIONS, DELIVERY SCHEDULE & ORDER
TRACKING.
Order Processing:
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● Orders begin being processed within 1 business
day after being placed.
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Most orders are
shipped within 3-5 days business days, however many products can be shipped within 1-2
business days.
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After placing an order you will receive
an email confirming your order.
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If an item
you ordered is on backorder or out of stock, we will contact you usually within
1-2 business days after you have placed your order and allow you the option to
either cancel your order at no cancellation charge or have it shipped when the
product would be available.
● "Business Days" do not include
Saturdays, Sundays or holidays.
● Due to cutoff times by our manufacturers, orders
received after 1:00pm central time may not be processed until the following
business day.
● Shipping and billing information you supply must
be able to be verified. If we cannot verify this information, your order
may be delayed or cancelled.
● Ultimate Looks only accepts orders
shipped and billed in the United States. Additionally, we are unable to ship to APO or FPO addresses.
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Shipping Options & Cost:
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● Standard Shipping & Handling
(Average Delivery 5-8 Business Days) |
$6.00 |
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● Express Shipping & Handling
(Average Delivery 3-5 Business Days)
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$25.00 |
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● Expedited Express Shipping & Handling
(Average Delivery 1-3 Business Days)
*Additional Fees May Apply |
$42.00*
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Order Shipping & Delivery Schedule:
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● Some products may not be available for immediate shipment and
may not be able to be guaranteed a requested delivery date.
● Our standard
shipping is by United States Postal Service (USPS) Priority Mail with average delivery
after shipment of 2-4 business days. At time of shipment, a USPS Tracking Number
is issued and a USPS shipping notification is sent to your email address for
order tracking.
● Expedited Express Shipping & Handling will appear as $42.00 on your order
checkout, however additional shipping fees may apply. If additional
shipping cost are required to ship your order, we will email or phone you with the revised shipping/handling cost after we receive your order.
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Orders received after 1:00pm central time may be delayed shipping 1 business
day.
● "Business Days" do not include weekends or
holidays. Example..If you place an order with us on Friday, the 1st business day
starts on Monday, unless that was a holiday, then it would be Tuesday. Saturdays
and Sundays are not considered business days. When determining delivery of
your order, please use this a guide or contact if you have questions.
● To better assist
you, if you do have a specific date or timeframe you would need an order by, please give
us that information in the "comments" section of our order check form or call us
at 847/639-5121.
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Order Tracking:
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Once your order has shipped,
you will be sent an e-mailed message or called confirming your order shipment
and given the order tracking number. To track your order
go to
www.USPS.com
and enter you tracking number. If your order shipped by another carrier, we will
give you that carrier's website when we give you your tracking number.
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Signature may be required at time of
delivery on some orders.
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Other Important Shipping Information:
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● Order Shows Delivered, But You Did Not Receive It:
If after tracking your order it shows delivered, but you did not receive it, you
must contact us within 5 days of the delivery date shown by the shipping
service (USPS, UPS, etc.) for any credit or reshipment of product to be
considered.
● Order Delivery Delayed Due to Acts of Nature:
Ultimate looks shall not be liable and will not issue any refund or credit if an
order delivery is delayed due to causes beyond the shipping carrier's control,
including, but not limited to: acts of God, natural disasters or weather delays.
● Undeliverable Orders: Please
note, should an order shipped to you be returned back to us due to either
being refused, unclaimed or because of an
incorrect shipping address you had given us, you will be charged a $5.00 order
reprocessing fee plus a minimum $6.00 shipping and handling (S/H) fee for
re-shipment. Actual additional (S/H) charges will depend on the carrier
and service used, along with the re-shipment location. Prior to any
re-shipment, we will inform you of the returned order, the return processing fee and the added (S/H) charges to your order for
re-shipment. If you elect not to have us re-ship the products to you,
we will issue you a refund for the order total less a 15% Restocking Fee PER
ITEM and the Original Shipping Cost. If the returned shipment was a
result of our error, you will not be charged any additional (S/H) fees and the
products will be re-sent to you.
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ORDER
CHANGES OR CANCELLATION
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If we have begun processing your
order, you will be charged a 15% change/cancellation fee (minimum $5.00)
per item changed or cancelled. Order processing starts within 1-2 business days
of order receipt. However, you will not be charged any change/cancellation fees
to add items, change items, or cancelled your order anytime prior to processing the
order . An order cannot be changed or cancelled after it has shipped. In the
event your order has already shipped, any changes or cancellation would be
charged a Restocking Fee as stated in our Return & Exchange Policy. To add items, change or cancel your order,
you can either e-mail us at
sales@ultimatelooks.com or
phone us 1-847-639-5121. |
RETURN & EXCHANGE POLICY
Please read the following before
ordering!
By ordering
from us you are agreeing to our Return & Exchange Policy.
NO RETURNS FOR
REFUND:
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You may return a product for EXCHANGE ONLY. No cash, check or credit card refunds on returns. |
EXCHANGES:
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You may exchange a product*
for any other product
(maximum 3 items per order).
*See
NO
RETURN OR EXCHANGE Items.
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Restocking Fees will be waived for your
first exchange (one item for one item exchanges only).
● 15%
RESTOCKING FEE (minimum $5.00)
per item
will apply to all additional exchanges or any product refund we allow.
● If you
would like to exchange a product, we must receive back to us within 10 days
of your order delivery the following:
▪
Product & packaging in new resaleable condition (see
exchange product
condition)
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Exchange Form completed.
(use the online exchange form or the one you receive with your order.)
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Copy of your original order receipt.
● Return
freight charges are to be pre-paid by you (collect shipments will be
refused). Please allow up to 7-10 days for the exchange to be processed.
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Shipping and handling (S/H) charges apply to all exchanges. Products will be
shipped back to you by standard S/H, unless otherwise specified.
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Restocking fees apply to any product refund we allow.
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Exchange charges or refunds will be applied to the order's original form of
payment.
Note:
If you are not satisfied
with a product or color after you had received our assistance and/or
recommendation or if you feel a product/color appears different from the image
on our website, our Return
Policy terms and
Restocking Fees will not be waived. Please select carefully. (also see
Color
or Product Help for more information) |
EXCHANGE PRODUCT
CONDITION:
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● A product returned for exchange must be
received back to us in NEW RESALEABLE CONDITION.
● We
will NOT exchange a
product that we determine to
have been brushed, combed, stretched, cut, damaged or worn.
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Products
returned must not arrive back to us with any odor such as hair sprays, styling
products, perfume, cigarette, or cigar smoke.
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The product returned must be
free from loose hairs, stains, skin oils or make-up.
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All original packaging,
tags, instructions and netting must be returned. If the box or packaging for the
product is missing or crushed, ripped, damaged, marked, taped or written on there will be a
$5.00 Box/Packaging Fee charged.
In consideration of all our
customers who purchase our products as new, these conditions are STRICTLY
ENFORCED and any product not meeting the above criteria may be REFUSED and
RETURNED back to the customer at their expense.
Product Handling Advice..
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In our salon we required our customers to wear a cap
liner prior to trying on any wig, hat, or turban products. If you feel you
may want to exchange a product, we highly recommend, depending on the product,
you wear a cap liner, take all necessary hygiene precautions and use extreme
care when trying on the product so not to risk having an exchange refused for a
product not meeting the above conditions.
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NO RETURNS OR EXCHANGES ON
WIG
ACCESSORIES & EASIXTEND HUMAN HAIR EXTENSIONS:
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No returns or exchanges are allowed for the
following products:
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Wig
Accessories such
as Eyebrows, Cleansers, Conditioners, Sprays, Cap Liners, Sure Grip Liners, Wig Stands, Color
Rings, Combs and
Brushes. Due to sanitary reasons and tampering concerns these products are not
returnable.
● EasiXtend Professional and EasiXtend Elite Human
Hair Extension by Jon Renau Easihair. |
DEFECTIVE
OR INCORRECT MERCHANDISE:
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We recommend you inspect the merchandise you order upon receipt.
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In the event you
receive any merchandise you feel is defective or is incorrect due to our
error, you must notify Ultimate Looks WITHIN 5 DAYS of order delivery for
any replacement exchange or credit to be considered.
● Defective
or incorrect products must be received back to us WITHIN 10 DAYS of your order
delivery for our inspection.
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Return freight charges for the defective or incorrect product are to be pre-paid by
you (collect shipments will be refused).
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Merchandise found to be
defective or
that was incorrect due to our error will be exchanged at no charge (includes
free S/H for the exchange).
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Products determined to of been damaged as a result
of customer misuse or excessive treatment will NOT be exchanged (see next
section).
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Note..A defective or incorrect product will ONLY be
exchanged for the IDENTICAL or CORRECT PRODUCT originally ordered and no refunds
or credits will be issued. |
PRODUCT RETURNS UNAUTHORIZED OR NOT IN ACCORDANCE WITH THE ABOVE POLICY:
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Products
returned not in accordance with our above "Return & Exchange Policy" or are returned due to claims of being
defective, but are found to be not defective, will be returned to the customer
at their expense. If the product is refused by the customer, Ultimate Looks will retain
property of the product and No Credit, Refund or Exchange will be issued or
allowed to the customer.
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COLOR & PRODUCT
HELP
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Because we understand it is difficult to
order an item just by looking at a picture, Ultimate Looks would be glad to assist you
with your color or product choice and will offer color or product assistance and
recommendations based on the information you supply us.
First, here are a some
helpful tips:
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● Colors and products pictured on
our website may look different than actual. (see
Colors & Products
- Actual May Differ From Picture)
● Most Wigs & Hairpieces have styling flexibility.
Due to this, the same wig or hairpiece, depending on how it is styled, may
appear different.
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A "same"
product or color may vary slightly due to construction limitations. Basically
what this means is, even if you order or have 2 of the "same" product or color, there
may be slight differences in appearance between the two.
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COLOR OR PRODUCT HELP
OPTIONS
Option 1:
Mail us a hair swatch.
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If you specifically need help with a hair color choice, you
can
send us a good size swatch of your hair so we can try to match against that.
When sending us a hair swatch, please let us know the name of the product
or products you may be interested in along with a daytime phone number or e-mail
address where we can reach you.
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Please send your hair swatch to:
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Ultimate Looks, Ltd.
212 W. Main St., #3
Cary, IL 60013
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Option 2:
Purchase a Color Ring:
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Another option for color
help is to purchase a color ring for the wig or hairpiece brand you are
interested in. Click on
"Wig Accessories" on the left side border
and then "Color Rings" for
color ring choices. |
Option 3:
Call or E-mail us for Color
or Product Help:
COLOR & PRODUCT
DISCLAIMER & ORDERING POLICIES
Color & Products - Actual May Differ
From Picture:
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Ultimate Looks puts great effort in displaying colors and products on our
website as to true to actual as possible, however due to image processing
limitations and varying monitor qualities, colors and products may appear
different than actual. Additionally, products being shown on models or
mannequins may look different on you
depending on how you style or positioned it on your head. Most wigs and
hairpieces have styling flexibility. A new wig or hairpiece when first
taken out of its box or package may initially look different than the pictured
product on our website and may require further styling and trimming by you for
the desired look. It may
also appear different due to the physical differences between you and the models
pictured, such as facial features, head size, and your own hair length or
fullness. Additionally, due to construction limitations in the wig &
hairpiece industry, "same" products
and colors may have slight variances in appearance. |
Return Policy & Restocking Fees Still
Do Apply:
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●
Color or Product Help:
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Color or product assistance or recommendations we
offer, either by phone conversation, e-mail message or from hair swatches, are
NOT a guarantee of Color Match or Product Suitability and all Return & Exchange
Policy terms and conditions including restocking fees would still apply even if
you placed an order with us based on color or product assistance or
recommendations we offered. |
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● Restocking Fees WILL NOT BE WAIVED if a Color or Product you receive looks different than
pictured on our website
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We ask that you be certain of your product or color
choice. If you do elect to order a product from us and do not like that
product or its color or feel it does not look like the picture on our website
and would like to return it, all terms and conditions as stated in our Return &
Exchange Policy including restocking fees would still apply, regardless if the
product or its color you ordered was based on the product pictured on our
website or by our assistance or recommendations we offered. However, if
you do receive the wrong product or color than the one you ordered, we will
exchange it at no charge to you.
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Blocked Accounts
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Ultimate Looks reserves the
right to refuse business from any individual/business who it determines does not
agree and/or has refused to followed our Terms of Sales and Return
& Exchange Policies. Additionally, Ultimate Looks reserves the right to
refuse business or give product assistance to any individual/business who
contacted us by phone, letter or email and communicated to us in a way we felt
was offensive, threatening, obscene or defamatory.
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Terms of Sale & Return
Policy Changes
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Our Terms of Sale and Return
& Exchange Policies may change without notice. Please check on a regular basic
to keep up-to-date on any changes..
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As much as we appreciate your
business, if you do not agree with our Terms of Sale or
Return & Exchange Policy, we ask that you do not order from us.
Additionally, Ultimate Looks reserves the right to refuse business from any
individual/business that does not agree and/or want to follow our policies.
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