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Exchange Form

 Return/Exchange Policy & Form

Products eligible for refunds or exchanges returned and received by us within 10 BUSINESS DAYS of order delivery. 

EXCHANGES (allow 7-10 days for processing):

  • Ineligible Items: For sanitary reasons, tampering concerns and industry regulations, Wig Accessories such as Cleansers, Conditioners, Sprays, Cap Liners, Sure Grip Liners, Wig Stands, Turbans, Hats, Combs and Brushes are not eligible for returns and/or exchanges.
  • Restocking Fees: Waived for the first exchange. Subsequent exchanges will incur a 15% RESTOCKING FEE (minimum $5.00) per item.
  • Shipping and handling (S/H) charges apply to all exchanges. Products will be shipped back to the customer by standard shipping and handling methods, unless otherwise specified. Any Specials and/discounts related to Shipping and Handling will not apply to Exchanges.

RETURNS FOR STORE CREDIT OR REFUND:

  • STORE CREDIT: Should the customer prefer a store credit in the form of a gift card, the 15% RESTOCKING FEE (minimum $5.00) will be waived. Store credits do not expire.
  • REFUND: Should the customer prefer a refund, a 15% RESTOCKING FEE (minimum $5.00) per item will apply. Refunds, charges, fees, and Shipping and Handling charges will be applied to the order’s original form of payment.

TO EXCHANGE OR RETURN A PRODUCT:

  • Product & packaging must be in NEW RESEABLE CONDITION (see description below).
  • Exchanges are limited to a maximum of 3 items per order.
  • Exchange Form completed (below).
  • Customers are responsible for payment of all return shipping charges. 

OTHER CONDITIONS:

  • NEW RESALEABLE CONDITION: Product (a) has not been brushed, combed, stretched, cut, damaged or worn; (b) free of all odor(s) such as hair sprays, styling products, perfume, cigarette, or cigar smoke; (c) free of loose hairs, stains, skin oils or make-up; and (d) contains all original packaging, tags, instructions and netting. Additional fees may result if product is not deemed to be in New Resalable Condition.
  • DEFECTIVE: Customers must notify Ultimate Looks of any defective products received within 5 days of delivery.
  • If you are not satisfied with a product or color after you had received our assistance and/or recommendation or if you feel a product/color appears different from the image on our website, our Return Policy terms and Restocking Fees will not be waived. Please select carefully.

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RETURN & EXCHANGE FORM

 

Invoice Number: _____________________________

 

Name:     ____________________________________

 

Address: ____________________________________

                 ____________________________________

 

Daytime Phone #: _____________________________

 

Email Address: _______________________________

 

Product & Color of Return:                                                                    Product & Color Selected for Exchange:

 

_________________________________________                                       _________________________________________                          

 

_________________________________________                                       _________________________________________

 

 

Reason for Return/Exchange:

 

________________________________________________________________________________________________________________

 

________________________________________________________________________________________________________________

 

Send all Exchanges/Returns to:            

Ultimate Looks                               To contact Ultimate Looks: 

3536 Highway 6 South, #150         1) Phone 1-877-840-6126

Sugar Land, TX 77478                    2) E-mail us at sales@ultimatelooks.com

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